Hi Anaya, a senior Go role on a payments team. Hybrid, with the salary band in the brief.
Anaya
Interesting. How many days in the office?
Zia
Three days in Bangalore. Want a voice interview this week?
Zia
Booked: interview Thursday 16:30
Naira report cardVoice · Naira
Maya Thompson·Applied for Collections Specialist·Interviewed Sep 27, 2026, 38 min
74.0/ 100 overall
AlignedIntegrity 96%English (CEFR) B2
Strongly not alignedAlignedStrongly aligned
“Clear, calm caller who secured a payment plan without pressure tactics; audit caught 4 of 5 compliance slips. Speaks fluently at a natural call pace.”
Handle a Customer Who Disputes a Past-Due Balance
M2Voice only
Module Score4.1 / 5
Strengths
Verified identity before discussing the balance
Offered a concrete 3-month plan unprompted
Weaknesses
Slight hesitation stating the exact due date
Did not repeat the total balance for confirmation
Evidence (transcript quotes)
“I understand this is frustrating — let's find a plan that works for you and confirm it today.”
Naira report cardVoice · Naira
Maya Thompson·Applied for Collections Specialist·Interviewed Sep 27, 2026, 38 min
74.0/ 100 overall
AlignedIntegrity 96%English (CEFR) B2
Strongly not alignedAlignedStrongly aligned
“Clear, calm caller who secured a payment plan without pressure tactics; audit caught 4 of 5 compliance slips. Speaks fluently at a natural call pace.”
Handle a Customer Who Disputes a Past-Due Balance
M2Voice only
Module Score4.1 / 5
Strengths
Verified identity before discussing the balance
Offered a concrete 3-month plan unprompted
Weaknesses
Slight hesitation stating the exact due date
Did not repeat the total balance for confirmation
Evidence (transcript quotes)
“I understand this is frustrating — let's find a plan that works for you and confirm it today.”
You write the must-asks. She gets real answers to them, plus the questions each candidate's own profile left unanswered, before anyone reaches your calendar.
Recruiters define screening questions per role covering the genuine gates: location, notice period, compensation expectation, visa status. Zia gets answers to those in conversation before a candidate reaches an assessment or interview slot. She additionally asks each candidate about requirements the scoring could not verify from their profile, and every answer lands on the candidate record.
The interview that was never going to work
A candidate looks strong on paper, clears the bar, accepts the invitation, and forty minutes later you discover they cannot relocate, or their notice is four months, or the number they need is well above the band.
None of that required an interview to find out. All of it required someone to ask, and asking twenty candidates the same four questions is exactly the work that gets skipped when a role goes hot.
You write the must-asks. Zia gets the answers.
Every role carries a set of screening questions you control: location reality, notice period, compensation expectation, visa status, whatever genuinely gates this particular job. You can edit them, add to them, or clear them entirely.
Zia has real answers to those before anyone reaches an assessment or an interview slot. Not inferred from a profile, asked in a conversation and recorded against the candidate.
A four-month notice period is not a difficult thing to discover. It is a difficult thing to remember to ask twenty times.
And the questions this particular candidate raised
Beyond your standard set, the scoring already knows which requirements it could not verify for each individual. Those become extra questions in that person’s conversation.
So a candidate whose profile said nothing about team leadership gets asked about team leadership, and the answer comes back to the same record. The recruiter never has to notice the gap, decide it matters, and remember to raise it.
What this changes
Interview slots go to candidates who can actually take the job. The constraint questions are answered before the calendar is involved.
The offer conversation holds fewer surprises. Expectation and notice are on the record from the first conversation rather than discovered at the end.
Your screening is consistent. Every candidate gets the same must-asks, which is not true of a human screening twenty people across a busy week.
How to use it
Write the must-asks as genuine gates, not as a wish list. Each one should be something that would stop you interviewing the person.
Keep them short. Four questions answered honestly are worth more than nine that make the conversation feel like a form.
Read the answers before you approve an interview. That is the whole point, and it takes about thirty seconds per candidate.
Common questions
What should screening questions cover before an interview?
The genuine gates for that role: location reality, notice period, compensation expectation and visa status are the common four. Each should be something that would actually stop you interviewing the person.
How many screening questions is too many?
Four answered honestly are worth more than nine that turn the conversation into a form. Long lists reduce answer quality and make candidates disengage before the useful part.
Can screening cover gaps specific to one candidate?
Yes. Requirements the scoring could not verify from a candidate's profile become additional questions in that individual's conversation, so the recruiter does not have to spot each gap and remember to raise it.