BPO & contact centres

Fill every seat,
from search to shortlist.

Your AI recruiting team ranks your applicants, reaches them on WhatsApp and SMS, books slots, rates spoken English on a customer call, and hands trainers a shortlist.

Batch · Voice process, Punereport
Fluency82
Listening78
Customer empathy85
Resolution74
Vocabulary80
Scored on the same rubric for everyone
Voice batchInterviews running
Shift confirmedRotational · night

Trusted by hiring teams at

WalmartBMWBooking.comRazorpayDocuSignPaytmRandstad DigitalKPI PartnersCodeRabbitDeccan AISpace MatrixPhilogenUnifi CapitalenParadigmphamaxMastercomAnthriqSolinasPopular Motor CorporationPopular Motor VenturesStelloSurf

Contact-centre hiring is a numbers game with a quality bar. EmployLabs ranks every applicant, reaches them where they reply, rates spoken English and hands trainers a ready batch.

Who you hire

Voice, non-voice and the back office.

Three families of volume roles.

Voice process

Spoken English decides everything.

Customer service associateTechnical support agentSales calling executiveCollections executive

Chat & email

Written clarity and speed.

Chat support executiveEmail support associateContent moderatorSocial media support

Team leads & back office

The people who keep the floor running.

Team leaderQuality analystTrainerWorkforce plannerBack-office executive
What slows you down

High volume, high churn.

Most applicants are never called

There are more candidates than recruiter hours, so most go unheard.

English is judged in two minutes

A quick call is a poor measure of spoken English for a voice role.

Notice periods and shifts surface late

You learn about a 60-day notice or no night shifts after the interview.

How it works

From applicants to a full batch.

Three agents, told for volume hiring.

MeeraAI recruiter
Meet Meera
Find

Meera fills the pool

Upload applicant résumés and they are scored for free, or let her search for more. She plans backwards from the batch size and refills as people decline.

YOU NO LONGER
  • read a résumé stack
  • rebuild the pool weekly
Batch · Voice process, Punelive
CandidateLanguage and shiftMatch
Pooja S.English, Hindi · Night91%
Imran K.English · Rotational88%
Tanvi R.English, Marathi · Day84%
Sagar M.English · Night81%
Divya N.English, Hindi · Day77%
ZiaOur career strategist
Meet Zia
Reach

Zia reaches the whole batch

WhatsApp, SMS, email and calls with the same job facts: salary band, shift pattern, location. 25 new people a day per role, 50 in fast mode.

EmailWhatsAppSMSCallXReddit
YOU NO LONGER
  • dial from a list
  • answer the same shift question
Zia · Voice batchZia · every channel
Zia

Hi Imran, a voice process role in Pune. Pay, shift and location are in the message.

Imran

Is it inbound or outbound?

Zia

Inbound customer support. Rotational shifts, 15 days notice accepted. Want a slot?

Zia

Booked: interview Saturday 11:30

NairaAI interviewer
Meet Naira
Interview

Naira scores spoken English

A live voice interview from a link, any hour, with a spoken English assessment, role-play for the customer call and an integrity score. Candidates get their own report minutes after finishing.

YOU NO LONGER
  • screen English on a call
  • schedule around shifts
Spoken English · Disputed billNaira · live
You charged me twice this month!
I am sorry about that. Let me check the account and fix it now.
I want a refund today.
I can raise it now and give you the reference number.
English (CEFR) B2
ELYouThe final call
See a sample report
Decide

You hand trainers a ready batch

Reports list notice period, expected CTC and night-shift fit when you ask. Share finalists by link and see where candidates drop.

YOU NO LONGER
  • ask notice period again
  • sort a spreadsheet
Naira report cardVoice · Naira

Maya ThompsonApplied for Collections SpecialistInterviewed Sep 27, 2026, 38 min

74.0/ 100 overall

AlignedIntegrity 96%English (CEFR) B2
“Clear, calm caller who secured a payment plan without pressure tactics; audit caught 4 of 5 compliance slips. Speaks fluently at a natural call pace.”

Handle a Customer Who Disputes a Past-Due Balance

M2Voice only
Module Score4.1 / 5

Strengths

  • Verified identity before discussing the balance
  • Offered a concrete 3-month plan unprompted

Weaknesses

  • Slight hesitation stating the exact due date
  • Did not repeat the total balance for confirmation

Evidence (transcript quotes)

  • “I understand this is frustrating — let's find a plan that works for you and confirm it today.”
Inside the flow

Built for the floor.

Every stage, sized for volume and shifts.

Reach

Interest, counted

See who replied to Zia, day by day.

38
interested this week
Sneha Interested · night shift
Imran Notice: 15 days
Divya Booked interview
Pool

The pile, ranked free

Upload résumés; Meera scores them at 0 credits and searches for more.

Voice process, Pune, night
EnglishHindiNight shift15-day notice
English

Spoken English, CEFR

A CEFR level and five criteria, the same scale for everyone.

Fluency84
Vocabulary76
Grammar80
Listening79
Voice

Live customer role-play

Naira plays the upset customer.

Naira · live
Facts

Shift facts on file

Notice period, expected CTC, location; night-shift fit when you ask.

Notice period
Night-shift fit
Expected CTC
Location
Budget

Capped per role

Spending stops at the cap; one switch stops everything.

Budget2400
creditsCap 4,000
Before & after

Hiring a voice batch

The usual way
Most applicants never get a call
English judged on a short call
Notice period asked at the end
Résumé stacks read by hand
Batch spend nobody capped
ELWith EmployLabs
Zia reaches applicants daily on WhatsApp and SMS
A CEFR level and five criteria on every report
On the report before you shortlist
Uploaded résumés ranked for free
A budget cap per role and a dry run
By the numbers

The engineering behind every hire.

Sourcing800M+professional profiles to search
Engagement5M+candidate conversations on every channel
Interviews50K+AI interviews completed
Shortlists10K+shortlists delivered
Time saved200K+recruiter hours saved
Coverage40+industries hired for
FAQ

We have the answers

How it works, what it costs, and what your candidates see.

How does EmployLabs help BPOs and contact centres hire?

EmployLabs gives you an AI recruiting team: Meera sources and ranks agents and team leads, and Zia reaches them on six channels, answers their questions and books interviews. Naira runs a live voice interview in English, reports a CEFR level with five criteria, and can role-play a customer from your own material.

Can we upload a stack of applicant résumés?

Yes. Résumé upload and scoring cost 0 credits, then you choose who to interview.

How is spoken English assessed?

Naira runs a spoken English assessment during the live voice interview and puts a CEFR level with five criteria on the report.

Can candidates interview outside office hours?

Yes. The interview is a browser link that works at any hour, with no app or account.

Does it capture notice period and shifts?

Yes. Reports include notice period, expected CTC and location, plus night-shift fit when you add that question.

What if the call drops?

The same session resumes where it stopped, within 24 hours.

Do candidates hear back quickly?

Yes. Candidates get their own Naira report a few minutes after finishing, so they know right away whether they are a fit, with no waiting for a call.

How many people can we reach each day?

Zia contacts 25 new people a day per role, or 50 in fast mode.

Let's talk
Still have questions? We're here to help.

Hiring for several roles, or need something specific? We'll walk you through it.

Talk to a specialist (opens in a new tab)

Your next hire is
already out there.

Tell us who you need. We find, contact and interview them, and you meet the best.

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